FREQUENTLY ASKED QUESTIONS
TASTING SAMPLE PACKS
CAKE STAND HIRE
When should I place my cake order?
It's Caked On can only accommodate a limited number of cakes, depending on the complexity of the orders. Therefore, we recommend you place your order as soon as you know a date for your event. A non-refundable deposit will reserve your date, allowing you time to finalise the details of the cake later. Most of our wedding cakes are booked four months in advance. We recommend all cake orders be placed at least a month ahead. For short notice orders, please call us immediately on the rare chance that we may be available. Any cake requires a minimum 14 days notice in order to be baked and decorated.
When should I place my cupcake order?
Cupcake orders should be placed at least a week in advance. We require a minimum order of 2 dozen cupcakes. We can make cupcakes for any occasion!!! Whether it's for a birthday, engagement, wedding, anniversary, gift, corporate event, baby shower or special occasion.
Our cupcakes are baked fresh from the finest quality ingredients. We can design the cupcakes to incorporate themes, logos, colours, design and flavours to suit your needs (this can sometimes incur an additional charge).
How do I place an order?
To start the process email It's Caked On - with the following order details or fill in the order form on this website:
How many people does the cake need to serve
Cake design you are thinking of
Then It's Caked On will be in contact with you to discuss your order.
Do you require a deposit to confirm an order?
A 50% non-refundable deposit is required to reserve your order; the remainder is due at least one week prior to your event. Your order is not confirmed until we have received the 50% non-refundable deposit.
How do I make payment?
Payment can be made by cash, cheque, credit card (Visa or MasterCard via PayPal), or direct deposit. Cake orders placed with less than two weeks notice require payment in full at the time of ordering. Deposits are non-refundable.
Can I cancel my order?
If you cancel your order, your balance payment is refundable provided It’s Caked On is notified at least five (5) business days prior to the event. There is no payment refund on orders cancelled within five (5) business days of the event.
How long do you hold a date for?
Event dates are held for you through the date of your appointment or quote, and five (5) business days afterwards. If we do not receive a signed contract and 50% deposit within five (5) business days of your appointment or quote, your date may become unavailable.
How do I choose a design?
You can choose a design from our cake gallery, supply a picture of a design that you like, we can design a cake for you from your party theme, wedding dress, flowers or invitations.
Can I make a design appointment?
As we are an online business, design appointments aren't available. However we are more than happy to assist you via email or by phone. Emailing through any inspiration for the cake makes the process alot easier. I.e. photos, pictures, colour samples, invitations, themes etc.
Can I order a sheet cake/slab cake with my specialty cake order?
Yes, we can provide you with a sheet/slab cake to accompany your custom cake. This can make up serves if your custom cake is just not quite big enough or you just don't want to cut your custom cake. Alot of reception venues prefer a sheet/slab cake so they can cut and serve whilst leaving your custom cake on display.
Do you offer tasting sample packs?
Yes we do!!! Our tasting sample packs are $30 and this will be deducted from the final cost of your ordered cake.
Do you cater for special dietary requirements such as nut allergies?
Unfortunately we can not accommodate any nut allergies. While peanuts or other tree nuts may not be a key ingredient in our baked goods, all our cakes are produced in the same area where products containing various nut items are created. Though best practices are used in the manufacturing of our cakes, inadvertent cross-contamination may occur.
Please give us a call to discuss other dietary requirements such as gluten free and lactose intolerance.
Do you deliver or ship cakes?
Yes, we deliver to metropolitan Melbourne. No, we do not ship cakes at this time. Delivery prices are calculated according to total travel distance. Local delivery cost is usually $40. There is a limit to the distance we are willing to deliver. However our availability does limit whether or not we will be able to make some deliveries. Long deliveries deliveries may require special arrangements, so please contact us for more information or estimates.
Please note: after delivery of all cakes/goods to venue/location we do not accept any responsibility for loss or damage to the cake/goods or items with the cake such as knives, decorations and stands. once
Can I pick up my cake?
As we are an online business, we can only deliver.
Do you hire cake stands & donut walls?
There is a $150 Security Bond required for the use of a cake stand. The cake stand/donut wall bond is refunded in the method it is received.
The cake stand/donut wall MUST be returned within 2 days of your event. Please call me to arrange a mutually suitable return time. The cake stand/donut wall is to be returned- as is. There is no need to wash the stand/wall before you return it. In the event the stand is exceptionally dirty, it may be wiped with a damp soft cloth. At no time is the stand to be placed into a dishwasher, or have a scourer used on it.
Any damages to the stand/wall will result in the bond being forfeited. Late return of the stand (without consent) will result in the loss of bond. Failure to return the stand/wall will be regarded as theft. Any damage must be reported immediately- so that all efforts can be made to have the stand repaired.
The cake stand/donut wall is only to be used for the cakes/donuts supplied. At no time are heavy ornaments, hot lights (including tea lights) or larger cakes to be placed onto the stand/wall. Any decorations applied to the stand must be removed (including residue) before its return.
It's Caked On is a member of the Australian Cake Decorating Network, Victorian Cake Decorating Society & Cake Decorating Association of Victoria.